Refund Policy

1. Overview

Thank you for choosing Ghar Nivas Properties. This Refund Policy outlines the terms and conditions under which refunds may be provided for services purchased through our platform. This policy applies to payments made for services such as property listing fees, premium features, consultation services, or any other paid services offered by Ghar Nivas Properties. This policy does not apply to free services or unpaid property listings.

2. General Refund Policy

Unless otherwise stated in writing, all payments made for services are generally final and non-refundable. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis in the following situations:

• The service was not delivered as promised or described
• The service was defective or significantly different from what was advertised
• Technical issues prevented you from accessing or using the service
• Duplicate charges or billing errors occurred
• You cancel a service within the specified cancellation period (if applicable)

3. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Time Limit: Refund requests must be submitted within 30 days of the date of purchase or service delivery, unless otherwise specified for a particular service.
• Service Status: The service must not have been fully utilized, completed, or accessed beyond a reasonable trial period.
• Valid Reason: You must provide a valid reason for the refund request that falls within the circumstances outlined in Section 2.
• Documentation: You must provide proof of purchase, such as a receipt, invoice, or transaction ID.

4. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Services that have already been fully rendered or completed
• Digital content or services that have been accessed, downloaded, or used
• Property listing fees for listings that have been published and are active
• Consultation services that have been provided and completed
• Services modified or customized per your specific request after work has commenced
• Promotional or discounted services marked as "final sale" or "non-refundable"
• Refund requests made after the specified time limit
• Services canceled due to your violation of our Terms & Conditions

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to mahakaaljaishri6@gmail.comwith the subject line "Refund Request"
2. Include the following information in your email:
   • Your full name and contact information
   • Email address associated with your account
   • Date of purchase or service delivery
   • Service or product name
   • Transaction ID or proof of purchase
   • Detailed reason for the refund request
3. We will review your request and respond within 7-14 business days
4. If additional information is required, we will contact you

6. Refund Processing

If your refund request is approved:

• Processing Time: Refunds will be processed within 7-14 business days after approval, depending on your payment method and financial institution.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.
• Partial Refunds: In some cases, we may issue a partial refund based on the extent of service usage or other factors. You will be notified of any partial refund amount before processing.
• Notification: You will receive an email confirmation once your refund has been processed.

7. Cancellation Policy

For services that can be canceled:

• You may cancel a service before it has been initiated or delivered, subject to any cancellation fees that may apply as specified at the time of purchase.
• Cancellation requests must be submitted in writing via email tomahakaaljaishri6@gmail.com
• Once a service has been initiated or delivered, standard refund policies apply as outlined in this document.

8. Disputes and Appeals

If your refund request is denied and you believe the decision was made in error, you may appeal by providing additional documentation or clarification. Please send your appeal tomahakaaljaishri6@gmail.comwith "Refund Appeal" in the subject line. We will review your appeal and respond within 14 business days. Our decision on the appeal will be final.

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. For material changes that affect your rights, we will notify you via email or a prominent notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or need assistance regarding this Refund Policy or a refund request, please contact us at: